How to Transfer a Device Registration from one User to Another

This article provides a step-by-step guide on how to reassign a device from its current owner to a new user using the admin dashboard. This is useful when a device changes hands within your organization.

Step-by-Step Guide

Follow these instructions to change the owner of a device:

1. From the admin dashboard, navigate to the left-side panel and click on Devices, then select Overview.
   

2. In the search field on the Overview page, type the MAC address of the device you wish to transfer and press Enter.
   

3. Click on the device from the search results to open its profile page.
   
   

4. In the device's profile, locate the Device Owner Email field. Delete the current email address and type in the full email address of the new user to whom the device now belongs.
   

5. Click the Update button to save the change.
   
   

The device is now successfully transferred and registered to the new user.