Elevate Desktop App For Windows: How To Install

This article describes the process of Desktop app installation on Windows. Supported versions are:

• Windows 10 and later versions (64-bit or 32-bit version); incompatible with Windows Server.

Install Elevate Desktop App for Windows

1. Download the application via the following link:
   Download
2. Run the previously downloaded file.
    
3. Accept the License Service Agreement and follow the installation steps.
    
4. Here you can select if all users will be able to use the application on the PC or just you. 
   
    

   

   
   
5. Log in with your Elevate user credentials (your email address and password).
   
   
   Note: If you don't remember your password, you can reset it using the Forgot password option on the login page for My Services, in case this option is allowed for you by your Administrator. Your account Administrator could reset the user password in CONTROL PANEL:
   1. Navigate to Voice Services > Users
   2. Click the user name and on the User info tab
   3. Click on Reset password.
      
      Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
      
      
      
      Note: Periodically you will be prompted to provide alternate contact information (email address and mobile phone) when logging into Elevate, ShareSync, Online Meeting, or Contact Center.
      
       
      
      
6. If password recovery information is already saved, it is validated upon further logins after either it was changed or 30 days have passed. 
   
    
7. Select the Computer or Deskphone mode and click Start.
    

   The Computer mode allows to place and receive calls from your PC using the PC speaker and microphone or the external speaker and microphone.
   The Deskphone mode allows you to control your desk phone remotely for placing, transferring and parking calls.

   

   
   It may take some time for the application to collect info about users in your organization, so you may see spinning circle during the load time. Once it is finished, you will see the notification below:
    

   

   
   Search for a contact, click on it and start a Chat or a Call. Contacts you have clicked on will be added to the Roster on the left hand. Review

Uninstall Elevate Desktop App for Windows

1. Navigate to the Control panel > Programs > Uninstall a program > select the Elevate Application > click Uninstall.