Elevate Desktop App For Mac: How To Install

This article describes the process of Desktop app installation on Mac. OS Monterey and later versions are supported. 

Install Elevate Desktop App for Mac

1. Download the application via the following link:
    

   Download

2. Run the previously downloaded file.
3. Accept the License Service Agreement and follow the installation steps.
4. Drag and drop the application to the Applications folder.
    

   

   
   Note: If you don't have enough permissions to install the application to the Applications folder, drag and drop it to the desktop instead.
5. Log in with your Elevate user credentials (your email address and password).
   
   
   Note: if you don't remember your password, you can reset it using the Forgot password option on the login page for My Services, in case this option is allowed for you by your Administrator. Your account Administrator could reset the user password in CONTROL PANEL:
   1. Navigate to Users
   2. Click the user name and on the User info tab
   3. Click on Reset password.
      
      Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
      
      
      
      
      
       
      
      

6. If password recovery information is already saved, it is validated upon further logins after either it was changed or 30 days have passed. 

   
7. Select the Softphone or Call Controller mode and click Start.
    

   The Softphone mode (or Computer mode) allows to place and receive calls from your PC using the PC speaker and microphone or the external speaker and microphone.
   The Call Controller mode (or Deskphone mode) allows you to control your desk phone remotely for placing, transferring, and parking calls. 

   

   
   It may take some time for the application to collect info about users in your organization, so you may see a spinning circle during the load time. Once it is finished, you will see the notification below:
    

   

   
   Search for a contact, click on it, and start a Chat or a Call. Contacts you have clicked on will be added to the Roster on the left hand. 

Uninstall Elevate Desktop App for Mac

Go to Finder > Applications >  > select the Elevate Application > click Uninstall.