Member Unable to Connect to the Network

If a member is reporting that they are unable to connect to the network, it may be because their user profile has been assigned to the incorrect virtual network. This guide will walk you through how to check and resolve this issue.

Problem: A member's device will not connect to the network. The issue is likely that their profile is assigned to the "Members [Do Not Use]" virtual network, which restricts access.

Solution: To resolve this, you will need to move the member's profile to the correct virtual network by following the steps below.

Step-by-Step Instructions

1. Navigate to the Members Section: In the admin dashboard, go to Users > Members.

2. Search for the Member: In the search field, type in the email address of the member who is experiencing the connection issue.

3. Open the Member's Profile: Click on the member's email address or name from the search results to open their profile details.

4. Check the Virtual Network Assignment: On the member's profile page, locate the "Virtual Network" field. If this field is set to "Members [Do Not Use]," you have identified the source of the problem. Please change it to the correct virtual network that the member should be assigned to.

5. Update the Profile: Scroll down to the bottom of the page and click the Update button to save your changes.

6. Reboot the Member's Device: Finally, instruct the member to reboot their device. Once the device has restarted, the issue should be resolved, and they will be able to connect to the network.